@import"https://fonts.googleapis.com/css2?family=DM+Sans:wght@300;400;500;600&family=JetBrains+Mono:wght@400;500&display=swap";*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}:root{--sidebar-width: 224px;--sidebar-collapsed-width: 56px;--header-height: 56px;--color-bg: #f5f5f3;--color-surface: #ffffff;--color-sidebar-bg: #1a1a2e;--color-sidebar-hover: rgba(255,255,255,.07);--color-sidebar-active: rgba(99,102,241,.25);--color-sidebar-text: rgba(255,255,255,.75);--color-sidebar-text-muted: rgba(255,255,255,.4);--color-sidebar-border: rgba(255,255,255,.08);--color-primary: #6366f1;--color-primary-hover: #4f46e5;--color-primary-text: #ffffff;--color-border: #e5e5e3;--color-border-hover: #d4d4d2;--color-text: #1a1a1a;--color-text-secondary: #6b7280;--color-text-muted: #9ca3af;--color-row-hover: #fafafa;--color-row-selected: #f0f0ff;--color-danger: #ef4444;--color-danger-hover: #dc2626;--radius-sm: 4px;--radius-md: 6px;--radius-lg: 10px;--shadow-sm: 0 1px 2px rgba(0,0,0,.05);--shadow-md: 0 4px 12px rgba(0,0,0,.08);--shadow-lg: 0 8px 32px rgba(0,0,0,.12);--font: "DM Sans", system-ui, sans-serif;--font-mono: "JetBrains Mono", monospace}body{font-family:var(--font);background:var(--color-bg);color:var(--color-text);font-size:14px;line-height:1.5;-webkit-font-smoothing:antialiased}.app-layout{display:flex;height:100vh;overflow:hidden}.main-content{flex:1;display:flex;overflow:hidden;background:var(--color-bg)}.sidebar{width:var(--sidebar-width);background:var(--color-sidebar-bg);display:flex;flex-direction:column;flex-shrink:0;transition:width .2s ease;overflow:hidden;border-right:1px solid var(--color-sidebar-border)}.sidebar--collapsed{width:var(--sidebar-collapsed-width)}.sidebar__header{display:flex;align-items:center;justify-content:space-between;padding:0 12px;height:56px;border-bottom:1px solid var(--color-sidebar-border);flex-shrink:0}.sidebar__brand{display:flex;align-items:center;gap:10px;overflow:hidden}.sidebar__logo{width:28px;height:28px;background:var(--color-primary);border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;font-weight:600;font-size:14px;color:#fff;flex-shrink:0}.sidebar__brand-name{color:#fff;font-weight:600;font-size:15px;white-space:nowrap}.sidebar__toggle{background:none;border:none;color:var(--color-sidebar-text-muted);cursor:pointer;padding:4px 6px;border-radius:var(--radius-sm);font-size:16px;line-height:1;transition:color .15s}.sidebar__toggle:hover{color:#fff;background:var(--color-sidebar-hover)}.sidebar__nav{flex:1;padding:8px;overflow-y:auto;overflow-x:hidden}.sidebar__divider{height:1px;background:var(--color-sidebar-border);margin:8px 4px}.sidebar__divider-label{display:block;font-size:10px;font-weight:600;letter-spacing:.08em;color:var(--color-sidebar-text-muted);padding:8px 8px 4px;text-transform:uppercase}.sidebar__item{display:flex;align-items:center;gap:10px;width:100%;padding:7px 8px;border:none;border-radius:var(--radius-md);background:none;color:var(--color-sidebar-text);cursor:pointer;font-family:var(--font);font-size:13.5px;text-align:left;transition:background .1s;white-space:nowrap}.sidebar__item:hover{background:var(--color-sidebar-hover);color:#fff}.sidebar__item--active{background:var(--color-sidebar-active)!important;color:#fff}.sidebar__item--active .sidebar__item-icon{opacity:1}.sidebar__item-icon{font-size:14px;flex-shrink:0;opacity:.7}.sidebar__item-label{flex:1}.sidebar__item-badge{background:#6366f180;color:#fff;border-radius:10px;padding:1px 7px;font-size:11px;font-weight:500;flex-shrink:0}.sidebar__footer{padding:12px;border-top:1px solid var(--color-sidebar-border)}.sidebar__agent{display:flex;align-items:center;gap:10px}.sidebar__agent-info{display:flex;flex-direction:column;overflow:hidden}.sidebar__agent-name{color:#fff;font-size:13px;font-weight:500;white-space:nowrap}.sidebar__agent-role{color:var(--color-sidebar-text-muted);font-size:11px}.ticket-list{flex:1;display:flex;flex-direction:column;background:var(--color-surface);overflow:hidden;min-width:0}.ticket-list--split{flex:0 0 auto;width:55%;border-right:1px solid var(--color-border)}.ticket-list__header{padding:16px 20px 12px;border-bottom:1px solid var(--color-border);background:var(--color-surface);flex-shrink:0}.ticket-list__title-row{display:flex;align-items:baseline;gap:10px;margin-bottom:12px}.ticket-list__title{font-size:18px;font-weight:600;color:var(--color-text)}.ticket-list__count{font-size:13px;color:var(--color-text-muted);font-weight:400}.ticket-list__toolbar{display:flex;align-items:center;gap:10px}.search-box{display:flex;align-items:center;gap:8px;background:var(--color-bg);border:1px solid var(--color-border);border-radius:var(--radius-md);padding:0 12px;flex:1;max-width:360px;transition:border-color .15s}.search-box:focus-within{border-color:var(--color-primary)}.search-box__icon{font-size:13px;color:var(--color-text-muted)}.search-box__input{flex:1;border:none;background:none;padding:8px 0;font-family:var(--font);font-size:13.5px;color:var(--color-text);outline:none}.search-box__input::placeholder{color:var(--color-text-muted)}.toolbar-actions{display:flex;align-items:center;gap:8px;margin-left:auto}.selected-info{font-size:13px;color:var(--color-primary);font-weight:500}.ticket-table-wrap{flex:1;overflow-y:auto;overflow-x:auto}.ticket-table{width:100%;border-collapse:collapse;font-size:13.5px}.ticket-table thead{position:sticky;top:0;z-index:1;background:var(--color-bg)}.ticket-table th{padding:10px 12px;text-align:left;font-size:12px;font-weight:600;color:var(--color-text-muted);text-transform:uppercase;letter-spacing:.05em;border-bottom:1px solid var(--color-border);white-space:nowrap}.th-check{width:36px}.th-date{min-width:100px}.th-sortable{cursor:pointer;-webkit-user-select:none;user-select:none}.th-sortable:hover{color:var(--color-text)}.sort-icon{color:var(--color-text-muted);font-size:11px}.sort-icon--active{color:var(--color-primary)}.ticket-row{cursor:pointer;border-bottom:1px solid var(--color-border);transition:background .1s}.ticket-row:hover{background:var(--color-row-hover)}.ticket-row--selected{background:var(--color-row-selected)!important}.ticket-table td{padding:10px 12px;vertical-align:middle}.td-check{width:36px}.td-subject{max-width:300px}.td-date{white-space:nowrap;color:var(--color-text-muted);font-size:12.5px}.td-email{color:var(--color-primary);font-size:13px}.td-agent{white-space:nowrap}.ticket-subject{display:flex;flex-direction:column;gap:3px}.ticket-id{font-family:var(--font-mono);font-size:11px;color:var(--color-text-muted)}.ticket-title{color:var(--color-text);font-weight:500;line-height:1.3;display:-webkit-box;-webkit-line-clamp:1;-webkit-box-orient:vertical;overflow:hidden}.ticket-tags{display:flex;gap:4px;flex-wrap:wrap}.requester-cell,.agent-cell{display:flex;align-items:center;gap:8px;white-space:nowrap}.contact-name{font-weight:500}.unassigned-label{color:var(--color-text-muted);font-style:italic;font-size:13px}.empty-state{padding:60px 20px!important;text-align:center}.empty-state__content{display:flex;flex-direction:column;align-items:center;gap:10px}.empty-state__icon{font-size:36px;opacity:.4}.empty-state__text{color:var(--color-text-muted);font-size:14px}.text-muted{color:var(--color-text-muted)}.badge{display:inline-flex;align-items:center;padding:2px 8px;border-radius:20px;font-size:11.5px;font-weight:500;white-space:nowrap}.badge--new{background:#e0f2fe;color:#0369a1}.badge--danger{background:#fee2e2;color:#991b1b}.badge--warning{background:#fef3c7;color:#92400e}.badge--info{background:#ede9fe;color:#5b21b6}.badge--success{background:#dcfce7;color:#166534}.badge--neutral{background:#f3f4f6;color:#6b7280}.badge--note{background:#fef9c3;color:#713f12;font-size:11px}.status-pill{display:inline-flex;align-items:center;padding:3px 10px;border-radius:20px;font-size:12px;font-weight:500;white-space:nowrap}.status-pill--sm{padding:2px 8px;font-size:11.5px}.status--open{background:#dbeafe;color:#1e40af}.status--pending{background:#fef3c7;color:#92400e}.status--resolved{background:#dcfce7;color:#166534}.status--closed{background:#f3f4f6;color:#6b7280}.priority-dot{display:inline-flex;align-items:center;gap:5px;font-size:12.5px;font-weight:500;white-space:nowrap}.priority-dot--sm{font-size:12px}.priority-dot__circle{width:8px;height:8px;border-radius:50%;flex-shrink:0}.priority--urgent .priority-dot__circle{background:#ef4444}.priority--urgent{color:#b91c1c}.priority--high .priority-dot__circle{background:#f97316}.priority--high{color:#c2410c}.priority--medium .priority-dot__circle{background:#eab308}.priority--medium{color:#a16207}.priority--low .priority-dot__circle{background:#6b7280}.priority--low{color:#4b5563}.tag{display:inline-block;background:#f3f4f6;color:#6b7280;border-radius:4px;padding:1px 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var(--color-border);flex-shrink:0;gap:12px}.ticket-detail__header-left{display:flex;align-items:center;gap:12px;flex:1;min-width:0}.ticket-detail__title-block{min-width:0}.ticket-detail__id{font-family:var(--font-mono);font-size:11px;color:var(--color-text-muted);display:block}.ticket-detail__subject{font-size:14px;font-weight:600;color:var(--color-text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-detail__header-actions{display:flex;gap:6px;flex-shrink:0}.ticket-detail__body{flex:1;display:flex;overflow:hidden}.ticket-detail__main{flex:1;display:flex;flex-direction:column;overflow:hidden;border-right:1px solid var(--color-border)}.ticket-detail__tabs{display:flex;gap:0;border-bottom:1px solid var(--color-border);padding:0 20px;flex-shrink:0}.tab-btn{background:none;border:none;border-bottom:2px solid transparent;padding:12px 16px;font-family:var(--font);font-size:13.5px;color:var(--color-text-secondary);cursor:pointer;transition:color 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1fr;gap:12px}.form-field--full{grid-column:1 / -1}.form-label{display:block;font-size:12.5px;font-weight:500;color:var(--color-text-secondary);margin-bottom:5px}.textarea{resize:vertical;min-height:80px}.dashboard{flex:1;overflow-y:auto;padding:20px 24px}.dashboard__header{display:flex;align-items:baseline;gap:10px;margin-bottom:20px}.stats-grid{display:grid;grid-template-columns:repeat(6,1fr);gap:12px;margin-bottom:24px}.stat-card{background:var(--color-surface);border-radius:var(--radius-lg);padding:16px;border:1px solid var(--color-border);text-align:center}.stat-card__value{font-size:28px;font-weight:700;margin-bottom:4px;color:var(--color-text)}.stat-card__value--open{color:#1e40af}.stat-card__value--pending{color:#92400e}.stat-card__value--resolved{color:#166534}.stat-card__value--danger{color:#991b1b}.stat-card__value--urgent{color:#c2410c}.stat-card__label{font-size:12px;color:var(--color-text-muted);font-weight:500}.dashboard__grid{display:grid;grid-template-columns:1fr 1fr 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10px}.contacts-view{flex:1;display:flex;flex-direction:column;background:var(--color-surface);overflow:hidden}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:var(--color-border);border-radius:3px}::-webkit-scrollbar-thumb:hover{background:var(--color-border-hover)}@media (max-width: 1200px){.stats-grid{grid-template-columns:repeat(3,1fr)}.dashboard__grid{grid-template-columns:1fr 1fr}}@media (max-width: 900px){.ticket-list--split{width:100%;border-right:none}.ticket-detail{position:fixed;top:0;right:0;bottom:0;left:0;z-index:50}.stats-grid{grid-template-columns:repeat(2,1fr)}.dashboard__grid{grid-template-columns:1fr}}